Refund Policy
Last Updated: 03.01.2025
- Introduction
This Refund Policy applies to purchases made on airbookstore.com, operated by TERRASOFT GMBH, located at Kärntner Ring 5-7, 1010 Wien (Registration Number: 641481f). We aim to ensure our customers are satisfied with their Membership and services.
- Eligibility for Refunds
- Refund requests must be made within [insert number] days of purchase.
- To be eligible, your Membership should not have exceeded [insert percentage, e.g., 50%] usage of the provided course materials.
- This policy applies only to Membership fees; additional charges, if any, may be subject to separate terms.
- Requesting a Refund
- To request a refund, please email us at info@airbookstore.com with your full name, order details, and the reason for the request.
- Once we receive your refund request, we will review your eligibility and respond within [insert number, e.g., 30] days.
- Processing Refunds
- If approved, the refund will be processed using the same Payment Method originally used for the transaction.
- Please allow additional time for the refund to be reflected in your account, depending on your bank or payment provider’s policies.
- Non-Refundable Items
- Certain services or custom packages may not be eligible for refunds.
- Please refer to the specific product or Membership details on the Site for additional information.
- Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on the Site with an updated effective date.
- Contact Information
If you have any questions or require further assistance regarding our Refund Policy, please contact us at:
TERRASOFT GMBH
Kärntner Ring 5-7, 1010 Wien
Email: info@airbookstore.com
